1. Contract: 
The client's approval for work to commence shall be deemed a contractual agreement between the client and Fen Media. Important: Approval for the work
to commence and payment of the advance   fee indicates that the client accepts the terms and conditions outlined in this document.

2. Intellectual Copyright:
Fen Media will hold intellectual copyright of any material, including any source code and original images created for the client until payment of the final invoice.
At this time we will transfer this intellectual copyright to the client.


3. Clients Responsibilities with Regard to Copyright:
In situations where the client provides images, text, animations or any other content for their website they are legally responsible for ensuring that this material
does not infringe any copyright. Images provided by Fen Media in the construction of the website may have been purchased under licence from stock image
suppliers. These images are generally only licensed for use on a single website and may not be used in publicity material. The website owner is legally
responsible for ensuring that this does not happen. If you wish to use any images from the site for other purposes please contact us for clarification.

4. Registration Charges:
Fen Media may register a domain name on the client's behalf, we agree to transfer this domain name to the client immediately upon request and without charge.

5. Search Engine Promotion:
Fen Media are not responsible for the client's on-going web site promotion. Should the client require the site to be promoted on an ongoing basis a separate
contract must be agreed. The order in which website's are ranked in the natural search results is controlled by the search engines. While we can optimise
your site for this we are unable to make any guarantees about the success of any search engine promotion activity.

6. Cancellation:
Should the client wish to cancel at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly.

7. Provide Required Website Content:
We are a  small business. To remain efficient we must ensure that work we have programmed  is carried out at the scheduled time. On occasions we
may have to reject other work and enquiries to ensure that your work is completed at the time arranged. This is why we ask that you provide all the
required information in advance. On any occasion where we cannot progress your website because you have not provided the required information
when you have agreed to do so, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%.

8. Conceptualising:
Conceptualising is the process of producing website concepts for clients. Concepts can include site mock ups, graphics and design proposals.
For higher cost website's this will be included but for low cost sites (under 1000 pounds) please bear in mind that unless previously agreed,
only one concept is possible. You should therefore ensure that you let us have your preferred colour scheme and design requirements beforehand.
If you don't do this we will design the website appropriately but if it is not to your taste we may not be able to rework the website without additional
charges. This is why it is often best to show us another website that you like as an example of what you require.

9. Travel Time and Expenses: 
Traveling time to and from customer premises is not generally included in our estimate. Fen Media reserve the right to make a charge for traveling time
at our normal consultancy rates. Likewise Fen Media reserve the right to charge for traveling expenses based on 45p per mile.

10. Quotations:
The price quoted to the client is for the work agreed on the quotation only. Should the client decide that changes are required after work on the website
commences, then we will accept these changes with the provision that additional charges may have to be negotiated.

11. Advance Payment:
An advance of 50% of the total cost of the project is required before work can commence. After work commences this is non-refundable.

12. Payment terms:
Payment is currently accepted by cheque or bankers draft in UK Pounds Sterling, unless otherwise agreed. If your cheque is returned by the bank
as unpaid for any reason, you will be liable for a "returned cheque" charge of 25 pounds.

13. Credit Card Payments:
Credit card payments are not currently available

14. Payment:
Payment of any balance will be due within 30 days of final invoice date. Full publication of the Web Pages may take place only after full payment has been
received. Any material previously published may be removed if payment is not received. 

15. Late Payment:
Accounts that have not been settled within 7 days of our final reminder will incur a late payment charge of 10% of the amount outstanding. You will also be
charged statutory interest of 8% above the reference rate (fixed for the six month period within which date the invoices became overdue) pursuant to the
late payment legislation.

16. Future Support:
 The website is provided to and accepted by the client as a fully functioning, completed work. Fen Media is not responsible for future support. This support
can normally be provided upon  request and for an agreed fee. No guarantee of future support is given unless an ongoing support package is negotiated.

17. Future Site Problems:
 Unfortunately malicious software, spyware, viruses and website hacking are facts of life on  today's Internet. It is highly unlikely that these will affect your
website but We cannot be held responsible for problems that develop on completed sites as a result of illegal activity.

18. Compliance with Ecommerce, Accessibility or Other Regulations:
We design website's in accordance with the client's specifications. It is the client's responsibility to ensure that the website and its content comply with 
standing regulations. We cannot accept responsibility for any failure to comply with regulations related to accessibility, selling online or those related to a
specific business or trade. We can research this on the client's behalf upon request, but in any business where complex compliance issues exist we
recommend that the client takes legal advice from their company lawyer.